Resolved -
This incident has been resolved.
Jan 20, 17:32 PST
Identified -
The issue has been identified and a fix is being implemented.
Jan 20, 16:31 PST
Investigating -
We are currently experiencing an issue with our 3rd party service provider that supplies our telephony and help desk knowledge base systems. We have escalated the issue and are working with them to resolve it as soon as possible. All other abode services remain unaffected.
Jan 20, 13:59 PST